[fusion_builder_container hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” hundred_percent_height_center_content=”yes” equal_height_columns=”no” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” video_preview_image=”” border_size=”” border_color=”” border_style=”solid” margin_top=”” margin_bottom=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=””][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ spacing=”” center_content=”no” link=”” target=”_self” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” hover_type=”none” border_size=”0″ border_color=”” border_style=”solid” border_position=”all” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”no”][fusion_code]PGlmcmFtZSBzdHlsZT0iYm9yZGVyOiBub25lIiBzcmM9Ii8vaHRtbDUtcGxheWVyLmxpYnN5bi5jb20vZW1iZWQvZXBpc29kZS9pZC8xMTYwMzc2Mi9oZWlnaHQvOTAvdGhlbWUvY3VzdG9tL3RodW1ibmFpbC95ZXMvZGlyZWN0aW9uL2JhY2t3YXJkL3JlbmRlci1wbGF5bGlzdC9uby9jdXN0b20tY29sb3IvODdBOTNBLyIgaGVpZ2h0PSI5MCIgd2lkdGg9IjY1JSIgc2Nyb2xsaW5nPSJubyIgIGFsbG93ZnVsbHNjcmVlbiB3ZWJraXRhbGxvd2Z1bGxzY3JlZW4gbW96YWxsb3dmdWxsc2NyZWVuIG9hbGxvd2Z1bGxzY3JlZW4gbXNhbGxvd2Z1bGxzY3JlZW4+PC9pZnJhbWU+[/fusion_code][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=””]
John Faisandier of Thrive Under Fire (TUF) is an emotional intelligence expert. He and his team specialize in helping teams, managers and frontline staff to better deal with customers, both internal and external. We talk about what emotional intelligence is, how it works, and why it’s so important in the workplace. John shares with us how psychodrama and neuroscience feed into the running of a business, how leaders support their teams, the impact it has on the end customer and more.
EPISODE HIGHLIGHTS
We start by talking about John’s new book, Thriving Under Fire, and go on to discuss:
- Mind mapping as a form of working on your business
- Psychodrama therapy to help work through challenges
- How to support staff who are customer-facing
- Tools for leaders to manage their emotions
- The long-lasting value of internal rewards
KEY TAKEAWAYS
- Take the necessary time to think about your business (not doing tasks).
- Good relationships in the workplace are rooted in internal rewards and clear purpose.
MENTIONED IN THIS EPISODE
- Thriving Under Fire by John Faisandier
- TUF
- The E-Myth Revisted by Michael Gerber
- Loonshots: How to Nurture the Crazy Ideas that Win Wars, Cure Diseases, and Transform Ideas
- How to Make an Effective Apology
[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_global id=”1503″]
Leave a Reply