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There’s a limit to what you can learn about a new subject from articles and research. Sometimes you need to sit down and talk to people with first hand experience. A conversation can be as good as a lecture, and that’s why this episode with Kristina Zhao is one of my favorites. A lot has changed since this episode first aired. No, the pandemic hasn’t gone anywhere, but neither have Kristina and Sichuan House. They’re still going strong and just recently placed as a finalist in the Best of San Antonio Drive-In of 2020. As for my own journey in the restaurant business, we’ve opened our physical location back up, hired a new chef from Mexico and the future holds promise.
Kristina’s restaurant did over 80% of their business by dine-in services prior to the pandemic. Delivery and take out sounds like an easy option, but is it viable for a family-run business when third parties take such a large percentage? We talk about how Sichaun House was able to make the pivot in large part due to Kristina’s unique background, education and can-do attitude. She and her team adapted technology to meet the restaurant’s business needs, serve their customers and manage margins.
When you take care of your people and your employees, the rest follows.
—Kristina Zhao
Episode Highlights
We start by talking about Robonzo’s foray into the restaurant sector and go on to discuss:
- (09:02) Her time working in the wireless industry
- (18:30) From dine-in to delivery
- (23:05) Adapting technology to make margins work
- (29:08) The turbulent first couple of weeks of COVID
- (39:34) Prioritizing the value of people
- (44:06) Getting creative with menu naming
Mentioned in this Episode
- Sichuan House
- Follow Kristina on Instagram
- Follow Sichuan Eats on Instagram
- Kristina Zhao on the Pivot to 3rd Party-Less Pickup/Delivery on Restaurant Unstoppable
- Re-Turnz
- Thoughtful Leadership and Effective Time Management—Ben Brearley
- Setting The Table book
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Support this Podcast
The Morning Tempo podcast exists solely through the generosity of its listeners, and we gladly accept support in a variety of ways. Please visit our Crowd Sponsor page to learn more.
Learn how to support this podcast.
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Recommended Resources
- ConvertKit Free Plan for Beginner Creators – Email marketing the way it should be.
- Web hosting by Dreamhost
See more of my recommended resources
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Some of the links in this post, such as those in the above section, are affiliate links. This means I make a small commission, at no extra charge to you, if you purchase using those links. Thanks for your support!
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